If you're experiencing financial difficulties, we're here to help you. Call us today to learn more about your Loss Mitigation options at 1-855-690-5900.
Loss mitigation options depend on your individual circumstances. If you provide all required information and documentation about your situation, we can determine if you qualify for temporary or long-term relief, including solutions that may allow you to stay in your home (refinance, repayment, forbearance, loan modification) or leave your home while avoiding foreclosure (short sale or deed-in-lieu of foreclosure).
You may obtain a list of HUD-approved, non-profit homeowners counseling organizations serving your residential area by calling toll free 1-800-569-4287 or by visiting the HUD website at www.hud.gov.
The following documentation may be required during the process:
Do you have a question about your mortgage account? Are you looking for a home loan? Freedom Loan Services customer service representatives are available to answer your questions and help you find what you need.
For information about your current mortgage, call the phone number on your most recent mortgage statement. You may also call (844) 685-8496 (M-F 8 am to 10 pm, Saturday 9 am to 6 pm EST, not for use by New York borrowers).
|Alabama||Alabama Consumer Credit License # 22048|
|Alaska||Alaska Mortgage Broker/Lender License # AK1186374|
|Arizona||Arizona Collection Agency License # CA-0950175. Equal Housing Opportunity.|
|Arkansas||Arkansas Combination Mortgage Banker-Broker-Servicer License # 106936|
|California||Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act (License # 41DBO-58219).|
|Colorado||Colorado Responsible Party: Freedom Loan Services Corporation, (844) 796-5556. Colorado Mortgage Company Registration|
|Connecticut||Connecticut Mortgage Servicer License # MS 1186374|
|Delaware||Delaware Lender License # 020058|
|District of Columbia||District of Columbia Mortgage Dual Authority License # MLB1186374|
|Florida||Florida Mortgage Lender Servicer License # MLD1413|
|Georgia||Georgia Lender License/Registration # 44794|
|Hawaii||Hawaii Mortgage Servicer License # MS214|
|Idaho||Idaho Mortgage Broker/Lender License # MBL-9272|
|Illinois|| Illinois Residential Mortgage License # MB.6761159. For licensing information, go to: www.nmlsconsumeraccess.org
Illinois Department of Financial and Professional Regulation, 100 West Randolph, 9th Floor, Chicago IL 60601; 1-888-473-4858.
|Indiana||Indiana DFI – Mortgage Lending License # 26253, SOS – Collection Agency License 1186374|
|Iowa||Iowa Mortgage Banker License # 2015-0019, Master Loan Company Registration # 88883436|
|Kansas||Kansas Mortgage Company License # MC.0025440|
|Kentucky||Kentucky Mortgage Company License # MC320016|
|Louisiana||Louisiana Residential Mortgage Lending License|
|Maine||Maine Supervised Lender License # 1186374|
|Maryland||Maryland Mortgage Lender License # 22629, Collection Agency License # 04-7869|
|Massachusetts||Massachusetts Debt Collector License # DC1186374|
|Michigan||Michigan 1st Mortgage Broker/Lender/Servicer License # FL0020747, 2nd Mortgage Broker/Lender/Servicer Registrant # SR0020748|
|Minnesota||Minnesota Residential Mortgage Originator License # MN-MO-1186374|
|Mississippi||Mississippi Mortgage Lender License #1186374|
|Missouri||Missouri Mortgage Company License # 21-2409-S|
|Montana||Montana Mortgage Lender and Mortgage Servicer Licenses # 1186374|
|Nebraska||Nebraska Mortgage Banker License|
|Nevada||Nevada Mortgage Servicer License # 4641|
|New Hampshire||New Hampshire Mortgage Banker License # 21582-MB|
|New Jersey||Licensed by the N.J. Department of Banking and Insurance. New Jersey Residential Mortgage Lender License, RMLA-Licensed Mortgage Servicer Registration|
|New Mexico||New Mexico Mortgage Loan Company License and Collection Agency License|
|New York||Mortgage Loan Servicer Registration # RMLS308120.
Please note, translations and descriptions of commonly used debt collection terms are available in multiple languages on the New York Department of Consumer Affairs’ website: https://www1.nyc.gov/site/dca/consumers/Glossary-of-Common-Debt-Collection-Terms.page.
For New York Residents: please be advised that Freedom Loan Services Corporation is registered with the Superintendent of Financial Services for the State of New York. Borrowers may file complaints about Freedom Loan Services Corporation with the New York State Department of Financial Services. Borrowers may also obtain further information from the New York State Department of Financial Services by calling the Department’s Consumer Assistance Unit at 800.342.3736 or by visiting the Department’s website at www.dfs.ny.gov. A list of non-profit housing counselors can be found at https://www.dfs.ny.gov/consumers/help_for_homeowners/new_york_state_non-profit_housing_counseling_agencies.
This site is not authorized by the New York State Department of Financial Services. No mortgage solicitation activity or loan applications for properties located in the State of New York is facilitated through this site.
|North Carolina||North Carolina Mortgage Servicer License # S-174407|
|North Dakota||North Dakota Money Broker License # MB102938|
|Ohio||Ohio Residential Mortgage Lending Act Certificate of Registration #RM.804312.000|
|Oklahoma||Oklahoma Mortgage Lender License # ML011105|
|Oregon||Oregon Mortgage Lending License # ML-5556, Mortgage Servicer License # MS-132, Collection Agency Registration # 50221|
|Pennsylvania||Pennsylvania Mortgage Lender License # 61060, Mortgage Servicer License # 66562|
|Puerto Rico||Puerto Rico Mortgage Lender/Servicer # IH-206|
|Rhode Island||Rhode Island Lender License # 20173324LL, Loan Broker License # 20173325LB, Third Party Loan Servicer License # 20173325LS, Debt Collector Registration # 20173457DC|
|South Carolina||South Carolina BFI – Mortgage Lender/Servicer License # MLS-1186374|
|South Dakota||South Dakota Mortgage Lender License # ML.05143|
|Tennessee||Tennessee Mortgage License # 125669|
|Texas||Texas SML – Residential Mortgage Loan Servicer Registration
COMPLAINTS REGARDING THE SERVICING OF YOUR MORTGAGE SHOULD BE SENT TO THE DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 N. LAMAR, SUITE 201, AUSTIN, TX 78705. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.
|Utah||Utah DFI – Residential First Mortgage Notification|
|Vermont||Vermont Lender License # 7034, Mortgage Broker License # 1362 MB, Loan Servicer License # 1186374-1|
|Virginia||Freedom Loan Services Corporation. NMLS ID # 1186374
(www.nmlsconsumeraccess.org). Virginia Lender and Broker Licenses # MC-5796
|Virgin Islands||Virgin Islands Mortgage Lender License # VI-MLC-1186374|
|Washington||Washington Consumer Loan Company License # CL-1186374|
|West Virginia||West Virginia Mortgage Lender License # ML-35508|
|Wisconsin||Wisconsin Mortgage Banker License # 1186374BA, Mortgage Broker License # 1186374BR|
|Wyoming||Wyoming Mortgage Lender/Broker License # 2990, Consumer Lender License # CL-3751, Collection Agency License # CAB-1654|